Support

We help to keep your system healthy, up-to-date and operating at the highest level of its performance.
CALL
support team

The members of our support team are always ready to answer your call and are eager to solve any unforeseen technical difficulty that may arise.

Monday-Friday: 10:00 a.m. – 5:00 p.m. (CET)

Our office is closed on national holidays.

CONTACT
remote support

We provide remote technical support that allows our technical team to test the hardware and modify the software from afar.

CUSTOMER PORTAL
online support

Our online customer service portal enables users to contact the Femtonics support team directly.

DOWNLOAD
software

Download our MES and MESc control and analysis software and take them for a test drive!

“ The Femtonics team have provided us with an excellent service. Their extremely helpful ‘can do’ attitude has made for a first-class scientific relationship. The team have always provided an extremely prompt service, even outside standard working hours they have been ready and willing to assist. This level of service combined with a very high level of technical knowledge, has given us the confidence and security that a scientific research such as ours requires when servicing scientific research goals with high demands.”

– Prof. Stefan Hallermann, Professor and Head of Department I, Carl-Ludwig-Institute for Physiology, University of Leipzig, Germany

“ Over the past five years our collaboration with Femtonics has enabled us to reach all the challenging experimental goals set for this period. The modifications of both software and hardware in response to changing experimental needs and the elegant technical solutions provided by Femtonics continue to allow for a high flexibility in the use of our microscopes. I very much cherish the scientific roots and the inventive spirit of Femtonics!”

– Prof. Veronica Egger, Institute of Zoology, Regensburg University, Germany

“The two-photon excitation scopes we got from Femtonics had immediately placed us on a different level of experimental probing, in terms of fluorescence sensitivity and optical and imaging design flexibility. Their engineers have been quick and smart with fixing any technical issues arising. Looking forward to seeing the next wave of advanced instruments from them.”

– Prof. Dmitri Rusakov, Institute of Neurology, UCL, England