Our mission is to make high-quality technical support readily available before and after you select your microscope. The Femtonics support team include mechanical, optical and software engineers, as well as application scientists. They are ready to provide technical advice and technical guidance, starting with custom selection of the best microscope and modules for you and continues through assembly, installation and maintenance.

Custom selection for scientific applicability

  • microscope
  • optional modules
  • software modules
  • unique requirements

Assembly and production

  • optics
  • mechanics
  • electronics
  • software
  • production

Installation

  • delivery
  • laboratory arrangement
  • installation

Maintenance

  • support
  • remote support
  • update

We help to keep your system healthy, up-to-date and operating at the highest level of its performance.

“The Femtonics team have provided us with an excellent service. Their extremely helpful ‘can do’ attitude has made for a first-class scientific relationship. The team have always provided an extremely prompt service, even outside standard working hours they have been ready and willing to assist. This level of service combined with a very high level of technical knowledge, has given us the confidence and security that a scientific research such as ours requires when servicing scientific research goals with high demands.”

– Prof. Stefan Hallermann, Professor and Head of Department I, Carl-Ludwig-Institute for Physiology, University of Leipzig, Germany

CALL

support team

Our support members are always ready to answer your call and find solutions to any unforeseen technical difficulty.

Monday-Friday: 10:00 a.m. – 5:00 p.m. (CET)
+36 30 309 0853

Contact

remote support

Providing remote technical support using an internet camera, microphone and remote-control software allows our technical team to test the hardware and to modify the software remotely.

support@femtonics.eu

Follow us

service process

The online customer service portal enables the users to contact directly the Femtonics support team.

Download

software

Download and testdrive MES and MESc control and analysis software! These offline versions are free and work with no time limit.